Maricruz has been a Customer Service
Representative (CSR) for PVI since 2012. Prior to that,
she graduated from Cal State San Marcos with a Bachelor's
Degree in Literature and Writing Studies.
Although Maricruz is one of the
newer members of PVI, she immediately fit right in and
was one of the Team! In fact, Maricruz could qualify
as Team Cheerleader! She has a way about her that just
gets people excited. Since she typically is the first
point of contact for our office, who better to greet
our current and potential customers?
As Point Person, Maricruz excels
at having a wide range of knowledge about insurance
in general, and PVI in particular. Whether you need
answers on Personal Lines, Commercial Lines, Health
Insurance or even the DMV, she's got you covered. Perhaps
most importantly though, is her ability to remain calm
in stressful situations while utilizing her strong problem-solving
skills, the mark of an excellent CSR! Of course, being
bilingual is an added bonus!
One of the first things you notice
when talking with Maricruz is that she loves to help!
(Another valuable asset in a CSR!) She knows that insurance
can be a very important, yet touchy subject for some
people, so establishing a relationship built on trust
and respect is vital. She loves the feeling of accomplishment
when customers validate her efforts by telling her they
know they are in good hands. Her favorite part is when
a customer says, "Thank you so much, I will refer
you to all of my friends for making it such a great
experience!" Now that is something worth cheering
But many PVI customers go beyond
the verbal appreciation. Maricruz routinely receives
more tangible recognition for her efforts, including
flowers, candy, fruit and even remembering her birthday.
One customer was so appreciative of Maricruz's help
that she was the recipient of not one, but three beautiful
plants to grace the office. With validation like that,
you know she is doing something right, but with Maricruz
it also just comes naturally. Watching her in action
it is abundantly clear that, for her, enjoying what
she does is a way of life, not just a job!
Speaking with Maricruz over the
phone is a pleasure, but meeting her is person is a
real treat. In fact, Maricruz says, "I love our
walk-in business!" She appreciates the opportunity
to laugh and joke and enjoy PVI customers. She says,
"The great attitude of our customers makes me feel
special." I'm sure the customers would say it's
the other way around!
People are Maricruz's passion,
including, of course, her family! She loves spending
time together at the beach, hiking and watching sports
(football, baseball, basketball - in that order), and
especially watching her boyfriend play softball.
Although currently a resident of
Escondido, Maricruz grew up in Valley Center and she
still loves it here, in particular how warm and friendly
everyone is to each other. Working at PVI allows her
to maintain her longtime relationships, as well as continue
to be active in the community, supporting local events
If you haven't yet had a chance
to meet Maricruz, just give her a call. Or better yet,
stop by the PVI office and meet her in person. No doubt,
you'll become part of her cheering section!